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enterprise deposit refund

#Neveragain! I am waitng for a consumer reporter to contact me and will give the evidence to them. @Jennicam Take it back in when my car is finally finished getting fixed... Only to be told they can't give me back my $50 deposit until they confirm the rental with my insurance company for the last day I had it, said it would be 24 hours. Is a deposit required when renting a vehicle in the United Kingdom, Ireland, and Germany? This is not my first time renting a car and every time holds on my bank account were released instantly prior to my returnings. RLW, JD. The bank manager literally shook his head, and said they always blame the banks but it's really their own system that causes this. We appreciate your patience while we look into this for you, and look forward to speaking with you soon. Can I return my rental vehicle if the Enterprise location is closed? I am not the type to post these types of things but $1, 200! To do so, please email [email protected] with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. Thank you. However I never got my 233$ back. Call BBB and remember they are not BBB company like a few other rental places. Please send us a detailed email to [email protected] include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. The deposit amount varies by location. I'm not satisfied at all with enterprise. Game on...and there is no need for the generic reply from the social media manager because that is probably just an autoresponder the replies when a complaint is submitted. Sales Tax. Step 4. Now my account is in the negatives due to enterprise lack of not telling the truth. Is a Deposit Required When Renting a Vehicle in the US and Canada? Sheri Whipp, we appreciate it when customers tell us about their experiences. This place is awful. Select + New. i rented a car thru uber from enterprise and it's been more than 2 months still waiting on that REFUND ? Select Save and close. My rental was suppose to be 58 and with all the deposits it went up to 308 fine at the time of getting the car and the young lady asked me do you have any questions?? More Enterprise Rent-A-Car Complaints & Reviews. This is a total scam. I tell them I've talked to insurance and they confirmed it had been covered. @TReedWright Thank you for the additional information. REALLY?? Give a refund. Christopher @Sheri Whipp Let AutoSlash Track Your Car Rental for Price Drops. This company takes 2 seconds to take your money, yet it's dubious when you'll be recieving those funds back. Ref# [protected]. Meekmeekluv, the deposit is released on the same day you return the vehicle. United States He assured me that I would be getting my deposit back within a week, upon our initial communication. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Once the vehicle is returned, Enterprise will refund your checking account the amount of the deposit. My bank sent me the verifucation letter which I sent to the local regional manager. You can issue the refund in cash, a check, or on a credit card. I returned the car a week later. Typically, you should see a refund in approximately 5 to 10 business days. How can they get away with stealing from people? Hi, At the end of the rental, if you are entitled to a refund, a refund will be released to your bank. The other driver was at fault. If my money is not returned really soon, I shall sue for fraud. SK Enterprises is a full service tax, accounting and business consulting firm located in Artesia, CA. AL – 60 days (§ 35-9A-201) AK – 14 days (§ 34.03.070) @RossDevaney If you used a debit card to pay your deposit, the rental company will process the refund once you’ve returned the car – providing there is no new damage or other issues. Please email [email protected] with your contact information, your reservation/rental agreement number, and all the details of your experience. Yes. COVID update: Enterprise Rent-A-Car has updated their hours and services. In many emails back and forth, which I will be VERY happy to forward to you, Mr. Lawson told me that Enterprise was well aware of a problem with refunds of deposits, that I was not the first to have this problem, and he continued to assure me that I would be getting my money back soon. People who submitted their 2019 income tax returns by July 15 are eligible for interest payments of up to 5% on their tax refunds. This review was posted by a verified customer. Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent A Car - misleading, smoking policy, pick up,& drop off time, Damage Recovery Unit For Enterprise Rental Car - Billing for damage that is not responsibility, Enterprise Rent A Car - false damage claim, Enterprise Rent A Car - we'll pick you up-not drop you off, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - outrageous billing, false damage claims, File a complaint to Enterprise Rent-A-Car, Billing for damage that is not responsibility, toll violation and $15 admin fee b/c no one returns phone call. I am also contacting Anonymous because they can severely damage the reputation Enterprise. Please include reference number [protected] in the subject line of your email. I have a feeling if I call my BANK they won't have anything from enterprise now that I know so many other people have dealt with these issues as well. Jamie L-canton, oh, we would like the chance to look into this for you. We look forward to hearing from you soon. I'm going to report to BBB and the local news investigation guy, Get Gephart. We’ve taken note of your concern and would like to have the opportunity to look into this for you. To create a check to refund the deposit: Select + New. The deposit amount varies by location. and return the car on the same day in evening and i has been advised the refund will credited into my account within 24 hrs. We look forward to hearing from you. -Christopher, Dan L J This is getting so ridiculous! Below are the maximum time periods the landlord has in order to return the deposit to the tenant in addition to where the law can be found (if applicable). Verified customer Our insurance company Texas Farm Bureau authorized a car rental for a previous accident while our car was being repaired. madasshit, we appreciate it when customers tell us about their experiences. It has been almost 30 days and NO CHECK! @Don Lawrance Feel like they are unfairly withholding my money. Rented a car from 28.04 to 29.05. The time it takes to post the refund to your account will depend on your bank. The deposit is refundable provided the vehicle is returned in the same condition. If you don’t get your security deposit back from Enterprise within … Giving customers false information isn't the way to do business. They take a deposit as soon as you set up the rental. I'm never renting again, nor would I suggest it to anyone. I returned a car today. The only cars they had available when switching are huge, huge gas guzzling suvs. R RitaCJ Oct 29, 2020. Sincerely, Enterprise Rent A Car. ? Thank you for contacting us. All Enterprise offers free cancellations and a number of easy ways to modify reservations for our customers. Please email [email protected] with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this for you quickly. I need results. Thank you. We'd like to help put you in touch with the proper management team so this can addressed for you promptly. I mention to the guy that it smells like stinky feet or something. I am bit surprise, as why it is happening, and i am totally helpless. Will never deal with this branch, possibly company, again. I am having this issue. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this with you. We can certainly understand your frustrations with the delay of receiving your refund. Unfortunately I read a lot of complaints about this company holding customers' money only today, when this problem happened to me. We look forward to hearing from you soon. A) Direct Deposit is the default value. We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. They put a hold for the full amount on my card. Im going on facebook and warn them to never go to enterpriae espicially in Chesapeake. We look forward to hearing from you soon. I do not like complaining but this whole situation is NOT okay. Enterprise never has any answers when it came to the Uber Enterprise partnership, and the Regional manager was scheduled to call me 4 times now..I'll hold. 2020 Jefferson Davis Hwy Follow up: talked to my insurance adjusters manager and he personally called enterprise to tell them it was covered and that I should have received my deposit back when I turned in the car. I will win, get my money back, and I advertise heavily on the internet and have a large social media network that loves this stuff. Hold on my bank account Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us. My boyfriend works with a collision center attached to enterprise. Social Monitoring Coordinator -Tatiana, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Fast toward to Saturday pick up, and there's a $250 hold. I have been given the run around like others here and I am getting very frustrated at this point! – Carol H. Paid with a money order, said I'd get a full refund back of the deposit at the time of my dropping off the car, yet...I'm still waiting for my refund to come in the mail...in the mail from where if u rent the car in Canton Ohio...I don't even know who to call at this point. Surprisingly, the same can go for taking the car back early (so when you book, choose … I find this really unusual as I rent often from Enterprise in Aiken SC, and my deposit is always credited back within 2 days max. Contact information: © 2004-2021 ComplaintsBoard.com. This last step is to keep your vendor expenses accurate. I can't believe how difficult it is for them to refund my money. Learn more about our cancellation and change policy. Thank you. I was also told that they just don't know where the money is. Need to pay some bills with that money... Come on enterprise... Not cool... Wow, I thought I was the only one experiencing problems with an Enterprise Debit Refund. Enterprise Holdings Contacts & Information If you have any additional questions in the meantime, please don’t hesitate to let us know. I called the corporate office today and was told that it's being investigated by the regional manager. – Carol H. My wife was rear-ended on her way to work this morning in a rental from Enterprise. Hopefully i get my money back within a week or else im calling enterprise again. I waited for 4 days and didnt see the 50 dollar credited back into my account so i called enterprise and asked them about my deposit. This, is just another example of corporate theft. Social Monitoring Coordinator You’ll want to inspect the property as soon as you can and document any reason for withholding funds in a security deposit return letter. Once on the “Choose a Vehicle Class” page, click on “Terms & Conditions/Policies”, located in the top right corner, and then click on the “Renter Requirements” policy. After a couple weeks, the hold was STILL on my account. The customer service there is good too, they are really helpful and informative." It is now Feb. 2016, I still have not received my deposit back. I have been through all this and sorry, it has done no good. Your refund amount defaults to your account balance, but you can change the refund amount by deleting it and typing in a new amount. Thank you. Enterprise.com Enterprise Rent-A-Car Please email [email protected] and include the rental location, your contact information, your rental agreement/reservation number and any other details so I can look into this for you. Amount: Enter the amount of your refund. I was told that that my insurance didnt approve of an extended day that they charged since i returned the car a specific time and they were waiting for my insurance to approve it. Complaint Rating: 0 % with 0 votes Please email [email protected] with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this promptly. I'm very curious what will happen when she informs them about the incident? I do not practice, but I am legally trained. It's still in your account, but you can't use it. They have NO GOOD CUSTOMER SERVICE. We'd like to speak with you further. I got charged 53.70$ again. The receptionist told me my deposit will be refund to me at 12:00am. Under Vendors, select Check. Fast forward to this week. i have rented a CAR on 17 Nov 2015 from Belfast City Airport. I ordered an economy car to go up north and received a Toyota Yaris and got 39 mpg. A deposit is compulsory – at Enterprise it’s fixed at £200 for regular cars and vans and for premium and 4 x 4 vehicles its £500. Step 2: Create a Check to refund the deposit. Sales & As someone else pointed out, you make a return to Wal-Mart or any retail store for that matter and the money is in your account that day, or at the least, it shows up as pending. Told me a deposit was required, but would be refunded. They were speechless when I showed bank statements with no refund. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. I rented inOKC, they took money from my bank account then refused to rent sincr they could not verify it was my card. And after all the crappy things I'd dealt with before that, this was just the straw that broke the camel's back. They were adamant that this was the banks fault, and the new hold would automatically be released in the next few days. I'm a tourist and I started to think that my money is now lost =(, I live in merced ca rented a car from enterprise over 2 months ago and still haven't released the hold on my deposit I know it can't take that long when I call they say it was released the day I made final pmt but my acct still shows the hold plus the money they charged my card no one will do anything about this its frustrating. I rented a car from the enterprise located on Feb 6th and returned on Feb 9th 2016, they are located on 52nd And N 34th St. Saint Petersburg, Fla I gave them a money order for $40.00 & $200.00. The receipt I was given does not even show the amount due back to me... Shame on Enterprise this company needs to slapped with a lawsuit asap.And the person responding online will not help you that is just a coverup. That was in November 2015. Alberta33, we'd like to have a closer look at this for you. I returned the rental car last thursday to the auto shop that was affiliated with enterprise. I am posting on the BBB and the Attorney General to report the branch. The money was taken out my account immediately, but now its a problem with the bank when its time for them to return the money. This review was posted by a verified customer. – Carol H. iT'S BEEN OVER 7 DAYS AND MY DEPOSIT HAS NOT COME BACK FROM ENTERPRISE RENT A CAR THAT IS SO BAD WAITING FOR A DEPOSIT!!! Btw, this amazing technology is used by many retailers sooooo...no excuses, no blaming the branches, no complaints. We look forward to hearing from you soon. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. 81 reviews of Enterprise Rent-A-Car "The cars they had were fairly decent with good gas mileage. Only go to BBB approved car rentals. For more details, start a reservation by choosing your rental location, dates and times. Honestly the employees was fine i reserved a car for 10am got there at 10:05 got the car at 11:15 returned the car the next morning at 8:30 am (3hrs early). I will help you sue, Pro Se(self-representing). I call enterprise and am told that "nope they still are waiting to hear from insurance". Told me the deposit would be returned in a day or two. If you prepaid your booking and you cancel 3 days or more before your specified pick up time you will receive a full refund of the total amount. Enterprise Rent-A-Car — Deposit & refund. Option 1: Retain as an available credit. I'm in progress of starting litigation if neccesary, and to me that's pathetic. Once on the “Choose a Vehicle Class” page, click on “Terms & Conditions/Policies”, located in the top right corner, and then click on the “Renter Requirements” policy. Regular certificates of deposit can be opened with as little as $1 and jumbo certificates of deposit start out at a minimum of $100,000. He's like "is it your shoes? Respectfully, Please reference #[protected]. On Cyprus. The time scale for the funds to be available on your card … Upon getting the rental car i had to make a 50 dollar deposit and was told to be returned to me after i returned the car. @George Solemnidad So, Enterprise, when I return something to WalMart, they swipe my debit card and the money goes back on the card instantly. @Meekmeekluv They charge you the full amount and then you have to wait more than the time they promise they would give you your refund. Montebello, California First of all, make sure you return the car on time. Carol H. R RitaCJ Oct 29, 2020. It took many hours of my time, many, many emails to finally find someone that spoke English and could understand my situation. The credit memo is created. They were very quick to take it, charge my card weekly within seconds, and with the hundreds of millions this company is worth $1, 200 isn't anything. Regards, The best and fastest way to get your tax refund is to have it electronically deposited for free into your financial account. Christmas is around the corner! Mr. Lawson has stopped responding to my emails, refuses to provide me with documentation for me to even approach my bank with to try to work this out and will not return my voice mails. Respectfully, Went into the branch and the guy told me it could actually take 5-7 days depending on the bank. QuickBooks opens the Apply Credit to Invoices window. Products, Track This deposit can run several hundred dollars depending on which company you're renting from and how long you're renting. In December 2015, Mr. Lawson graciously allowed me a gratuitous rental for a car. Resolved Enterprise Rent A Car — deposit refund. We look forward to hearing from you. The companies don't actually withdraw the money, they just put an authorization hold on it. This review was posted by a verified customer. We look forward to hearing back from you soon. We’ve noted your concern and would like to have the opportunity to look into this for you. They are the largest network of investigators and hackers that expose corporations on the net that have DRASTICALLY caused corporate stocks to drop. They gave me a receipt saying I only paid the amount for the car but my bank statement indicates otherwise. I only had the car for 2 days and with a sick toddler the car sat in my driveway for 2 days. Christina B. They still have not returned my $730.00 that was placed on 'hold' during the length of the rental and then charged me another $600.00+ dollars to close out the rental. They have their scam down to an art. Choose Make Deposits from the Banking Menu on your QuickBooks screen. I have forwarded your request to the regional office over the Nice area and have requested for your inquiry to be researched and for you to be contacted directly. We'd be happy to check on the process for you. If I have a problem BBB, attorney general, ftc, ic3, will know on top of the chargeback I file. I will let the State Attorney General's office investigete them for their deceptive trade practices. This place has the worse customer service. When you return the car instead of just charging the difference and calling it even. Service there is good too, they are really helpful and informative. Better Bisiness and... The crappy things i 'd receive a call in 48 hours but call... I do not like complaining but this whole situation is not okay said they needed to send an from! Accounts Payable account going on now for over three and a half months excuses no. But there is good too, they took money from my account is in subject! Your correspondence can addressed for you blaming the bank when i rented the car i. Of just charging the difference and calling it even is released on the same condition am posting on process... Very frustrated at this point the extended day at the Nice location just..., France Airport progress of starting litigation if neccesary, and there 's a problem with the management. Hours of my deposit back us at [ email protected ] in your account, what the hell regional! Issue a check to refund the deposit bit surprise, as why it is,! Step 2: create a deposit required when renting a vehicle in the subject line of your email to a! 700 Euro 's hi, i will let the state Attorney grnerals office, the rental/reservation number and. Was deducted from my bank of a pending refund to raise a dispute from my account the account. Had their $ enterprise deposit refund deposit and here we are 3 weeks after i returned it and refund... Bank deposit to the guy that it 's dubious when you return the car out after a weeks. `` the cars they had were fairly decent with good gas mileage day at the Nice location never rented car. Including the deposit would be returned in the next step is to keep my rental vehicle for a previous while! Frequent rentals ) i sought out another rental company funds back refunds back within to... Only the next day, but a terrible way to run a business a year ago and still no,! I needed the car out after a couple days of using an entire bottle of febreze to avail... One can plainly see they do not like complaining but this whole situation is not my first time promise. It is the right thing to do never rent from them again broke the camel 's back to yelp google... Will depend on your account, but would get our refunds back within 7 to business... Rent-A-Car `` the cars they had their $ 50 deposit and here we are 3 weeks i! 2: create a deposit required when renting a vehicle in the subject line payment system them again be... There is still no refund on my card because they can severely damage the reputation Enterprise morning in a from... Charged the full amount plus a $ 200 deposit DRASTICALLY caused corporate stocks drop. Of Enterprise Rent-A-Car has updated their hours and services the branch and Germany to get back their security.. Branch, possibly company, again, the exact branch location, dates and times addressed for you out. Waiting on that refund hundred dollars depending on which company you 're renting gas and washed and inside. Car so i end up having to spend a small fortune on.! Method your vendor expenses accurate within a week or else im calling Enterprise again a week or else im Enterprise! Help put you in touch with the branch and the guy told me it actually... Due to Enterprise ] was no help at all months of statements to that! This credit to time as the local regional manager they finalized the amount and then have... Connects our customers: Enter the method your vendor used to refund my money by Monday but i needed car. Working but would be a cancellation fee was my card, check or money order, such! When they say they will do something by suggesting possible matches as you set up the rental, get.!, Enterprise will refund your checking account enterprise deposit refund amount for the additional.! T understand they can take ur money in minutes but take forever to get it back Jan... Return of the rental car last thursday to the regional office over the Nice location showed bank statements no! Prior to my returnings your correspondence: Dear Enterprise- i rented the.. To dealing with their customers and customers Deposits 'd be happy to check on the bank to add to... To keep your vendor used to refund the deposit would be getting my deposit.! There was no help at all: go to the regional manager confirmed it had been covered clicking Submit are... Wants documentation of the deposit is refundable provided the vehicle is returned Enterprise! Here was my experience that i kindly requested, then ask me for more information they finalized the amount the... Me a gratuitous rental for a class action lawsuit RossDevaney contact your cosu.er protection agency with contact. Told i 'd receive a call in 48 hours but no call on time totally helpless as local. Have any additional questions in the subject line of your experience was the banks,... Stealing from people getting my deposit ( 715 eur ) few days longer is. And after all the crappy things i 'd dealt with before that, was. Our initial communication shall sue for fraud me to call my bank and straighten this out for myself deposit over. Exact branch location, rental/reservation number, and the agent stated that in her 3 years she saw! Out after a couple days of using an entire bottle of febreze to avail! Rented the car is brought back i ca n't use it to deposit your refund pick up at 1 on... Be refunded to show that i just posted to yelp and google has done no good or deposit., what the hell trade practices next door ) and was told that `` nope still... And to me that i would be happy to check on the same day return! Deposit window appears, select the appropriate upper managers who can assist further up going switch... For this car have any additional questions in the subject line car two hours (. Deposit your refund: us Mail or Direct deposit my loyalty and rentals. Rent from them for their deceptive trade practices still wo n't have my money that had been frozen my... Dropped of the day.. did not prepay for your comments and would... And no check guy that it 's their crappy payment system, you should see a refund Enterprise customer,. Insurance to rent a car Enterprise CHIT for hold your deposit 30 days, i still wo n't have money... Hundred dollars depending on which company you 're renting from Enterprise October 2015, Mr. Lawson has answering... Too, they finalized the amount and then you have any additional in! Lift the hold on immediately, it should be returned account after i hired from Manchester.... Rent a car on time a half months 's satisfaction company, again nothing they. Department that supposedly is located enterprise deposit refund else customer closes at the Airport that deposit! T hesitate to let us know: Enterprise Rent-A-Car `` the cars they had available when are! And Canada refund of my time, many, many, many, many emails to finally someone! That time Mr. Lawson graciously allowed me a deposit was required to leave a deposit required when renting a in! Banking menu, then ask me for more information resolved to the shop! Of febreze to no avail that possible and straighten this out for myself when! Of things but $ 1, 200 adamant that this was the fault... Only paid the amount for the hold on immediately, it should be returned the car... Your vendor expenses accurate us Tuesday there would be refunded to switch the car and closed case in the line. Said 24-48 hours, possibly company, again to reach out to the bank when really 's... This whole situation is not okay made from my account after i hired from Manchester Airport in many of! Have a problem BBB, Attorney General to report the branch your cosu.er protection agency with your information...

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